Privacy Policy
Thank you for choosing Visolix! We respect your privacy at Visolix and are committed to protecting it through our compliance with this privacy policy.
This privacy policy describes the types of information we may collect from you. It includes details on how your personal information is collected, used, and shared when you visit or make a purchase from visolix.com (the “website”).
Who We Are
Visolix is an individual business that specializes in developing and selling digital products, specifically WordPress plugins. The business operates under the Ecommerce category, focusing on software as a service (SaaS) products.
General Information
We collect our customer information for the purpose of processing orders, maintaining customer accounts, maintaining customer support via email, and maintaining customer relationships via email. We also use it to provide email updates about our products and services.
A customer may unsubscribe to all forms of communication or request their account to be removed at any time by sending an email with their request to [email protected].
What Information Do We Collect?
When you visit our website, we automatically collect non-personally-identifying information and personally identifiable information about your device, including information about your web browser, IP address, and time zone.
Additionally, as you browse our website, we also collect information about the individual web pages and products that you view, what websites or search terms referred you to our site and information about how you interact on our site.
Purchase
When you purchase from us, we ask you to provide information such as your name, email address, and account information. We use that information for purposes such as:
- Sending you information about your purchase and access to your account.
- Responding to your support requests, including refunds and complaints.
- Setting up your account for our store.
- Sending you marketing messages.
On creating an account, we store your name, address, and email that will be used to populate the checkout for any future orders. We store your information for as long as we need them. We don’t store credit card details in any form or any database (internal or external) that is accessible to us.
Browser Cookies
We use cookies to understand and save your preferences for your future visits to our website. Cookies are small files that a website sends to your computer’s hard drive through your web browser (only if you allow.) This enables the website to recognize your browser and capture and remember certain information for a personalized experience.
You can choose to accept or decline the cookies from your web browser’s settings. In case you choose to disable the cookies for our website, some parts of the website may not function properly.
Contact Forms
All the information submitted through the contact form on our website is sent to our support desk. We may also collect information submitted through contact forms that may include but are not limited to your first and last name, email address. We may share this information with our email marketing services.
Support
To provide assistance and support for our products, we might ask you for your license key, name, email address, copy of your website, or login details. Since this is your website, you are solely responsible for its data. So, we strongly encourage you to share a staging site and remove any personal information from the database before sharing it with us.
Information submitted through support forms on our website is managed through our support desk. That being said, here are some of the important points about what happens with the website duplicates and data that is shared with our support desk.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of visolix.com, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that allows visolix.com to incorporate content of this kind on its pages.
Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
Gravatar (Automattic Inc.)
Gravatar is an image visualization service provided by Automattic Inc. that allows visolix.com to incorporate content of this kind on its pages.
Please note that if Gravatar images are used for comment forms, the commenter’s email address or parts of it may be sent to Gravatar – even if the commenter has not signed up for that service.
Personal Data collected: email address and Usage Data.
YouTube Video Widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows visolix.com to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Handling Payments
Payment processing services enable visolix.com to process payments by credit card, bank transfer or other means. To ensure greater security, visolix.com shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Razorpay
Razorpay is a payment service provided by Razorpay Software Private Limited.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Stripe
Stripe is a payment service provided by Stripe, Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Remarketing and Behavioral Targeting
This type of service allows visolix.com and its partners to inform, optimize and serve advertising based on past use of visolix.com by the User.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of visolix.com with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of visolix.com with the Facebook advertising network.
Personal Data collected: Cookies and email address.
Reviews and Comments
When visitors leave comments or reviews on our website, we collect data and also the visitors’ IP address and browser user agent string to help in spam detection.
Who We Share Your Data With
We don’t sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing your service, as long as those parties agree to keep your information confidential.
Security of Your Data
To protect your personal information, we take reasonable precautions and follow the best industry practices to ensure it is not inappropriately lost, accessed, misused, disclosed, altered, and/or destroyed.
Your Rights Over Your Data
If you have an account on our website or have left comments/reviews, you can request to receive an exported file of the personal data we hold relating to you, including any other data you have provided us.
You can also request the removal of any personal data we hold relating to you. This does not include any data we are obliged to keep for legal, administrative, and/or security purposes.
For either of such requests, please email us at [email protected].
Children’s Online Privacy Protection Act Compliance
Our website is not intended for children under the age of 13 years. No one under age 13 may provide any personal information to or on our website.
Third-party Links
We may include or offer other third-party products or services on our website at our discretion occasionally. These third-party websites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the activities or content of these linked websites.
Affiliate Disclosure
Some of the third-party links on our website might contain some affiliate links. We earn a referral fee when you buy services from those companies that we recommend on our website.
Newsletter Emails
By using our site or becoming a member/customer of Visolix, you acknowledge and agree to be signed up for our newsletter. We may want to contact you from time to time in regards to our product announcements, software updates, and other special offers.
Terms and Conditions
You can find sections establishing the use, disclaimers, and limitations of liability governing the use of our website on our Terms and Conditions page.
Changes to our Privacy Policy
You acknowledge and agree that it is your sole responsibility to review this Privacy Policy periodically and be aware of any modifications to it. We reserve the right to make changes to our Privacy Policy from time to time in the future without the need to provide any prior notice.
Contact Us
If you have any queries or questions regarding this Privacy Policy, you can reach out to us via email at [email protected].
Legal Information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to visolix.com, if not stated otherwise within this document.
Latest update: April 4, 2024